Returns & Refunds Policy
At Beauvi, we want you to love your purchase. If for any reason you are not completely satisfied, we’re here to help.
Returns
- You may return items within 14 days of delivery.
- To be eligible for a return, your item must be unused, in its original condition, and in the original packaging.
- Please contact us at info@bybeauvi.com before returning your item so we can provide you with the correct return instructions.
Refunds
- Once your return has been received and inspected, we will notify you by email.
- If approved, a refund will be processed to your original payment method.
- Please allow a few business days for the refund to appear, depending on your bank or card provider.
Exchanges
At this time, we do not offer direct product exchanges. If you would like a different item, simply return your product and place a new order.
Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact us within 7 days of delivery at info@bybeauvi.com with photos of the item. We’ll arrange a replacement or refund at no extra cost to you.
Shipping Costs for Returns
- Return shipping costs are the responsibility of the customer, except in cases of damaged or incorrect items.
- We recommend using a trackable shipping service when returning your item, as Beauvi cannot guarantee that we will receive your returned product.
Non-Returnable Items
For hygiene and safety reasons, certain personal care items cannot be returned if opened or used (e.g., facial tools, brushes, or hair accessories).
Need Help?
If you have any questions about our Returns & Refunds Policy, please contact us at:
📧 info@bybeauvi.com